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How 1xbd Handles Your Personal Information

Your account details, payment records, and device activity are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and eligibility depend on your local law and the eligible regions we serve.

Account Data ProtectionPayment Record PrivacyCookie ControlsData Access Requests
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1xbd How 1xbd Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you have a question about the data we hold, want to correct something on your account, or need to submit a formal data request, our support team handles these directly. You can reach us through live chat, email, or your account message centre — whichever works for you.

Live Chat Open the chat widget from any page on 1xbd. Our support team can log a data request or direct you to the right process during chat hours.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can locate your records quickly.
Account Message Centre Log in and use the message centre inside your account. This keeps your request tied to your account record and speeds up verification.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures at every layer of your account — from the moment you log in to the moment a bKash or Nagad transaction clears. Here is how each area works in practice.

Account Security Your account is protected by password hashing and OTP verification on login. Suspicious access attempts trigger an automatic lock and a notification to your registered contact.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings link in the site footer.
Data Retention Active account data is kept while your account is open. After closure, we retain records for the period required under applicable regulations, then delete or anonymise them.
Requesting Changes To access, correct, or delete your data, contact us via live chat or the account message centre. We verify your identity before processing any change to protect your records.

Common Questions About Your Privacy

Real questions from people who want to know exactly how their data is handled on 1xbd.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device and session data to secure your account against unauthorised access.

We share only what payment processors need to complete your transaction. We do not sell your data. No marketing third party receives your personal details without your explicit consent.

We retain records for the period required by applicable regulations after account closure. Once that period ends, data is deleted or anonymised in line with our retention schedule.

Contact us via live chat or the account message centre with your registered details. We verify your identity first, then provide your data summary within a reasonable timeframe.

Yes, where permitted under your local law and the eligible regions we serve. Submit a deletion request through support. Some records may be retained as required by applicable regulations.

Payment references are stored in encrypted form and accessed only by authorised staff for dispute resolution. Transaction data shared with bKash, Nagad, or Rocket is limited to what each processor requires.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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