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What You Agree To When You Use 1xbd

Access to 1xbd and all account activity — including deposits via bKash, Nagad, and Rocket — is subject to the legal conditions set out here. Eligibility depends on your local law and the region from which you access the platform.

Jurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount holder age verificationData handling and retentionDispute and contact process
1xbd What You Agree To When You Use 1xbd
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data is held securely and used only for the purposes described in these conditions. We do not sell personal information to third parties. Here is how we approach the four areas that matter most to account holders.

Data Retention

We retain account records for as long as required by applicable law and our internal compliance obligations. You may request a summary of what we hold by contacting support.

Cookie Use

Cookies keep your session active and remember your wallet preference — bKash, Nagad, or Rocket — so you do not re-enter it each visit. You can manage cookie settings in your browser.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP. If you suspect unauthorised access, contact support immediately to freeze the account.

Your Rights

You may request access to, correction of, or deletion of your personal data. Submit the request through email support with your account number and we will respond within the timeframe local law requires.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, data requests, or questions about these conditions, reach our support team through the channels below. Legal and account queries are handled separately from general wallet support — use the dedicated contact path for faster routing.

Team online

Live Chat

Open the chat widget from your account dashboard. Legal and account queries are flagged separately so the right team picks them up without delay.

Email Support

Send detailed legal or data-related queries by email. Include your registered account number and the nature of the request so we can route it correctly.

Account Help Centre

The Help Centre covers account verification steps, wallet dispute procedures for bKash, Nagad, and Rocket, and how to submit a formal complaint.

Common Questions About These Conditions

These are the questions account holders ask most often about legal terms, data, and account rights on 1xbd.

Access depends on whether online account activity of this kind is lawful under your local law and in your eligible region. Check your local regulations before opening an account or making a deposit.

Deposits already confirmed by the wallet provider are credited to your account balance. If the account is suspended pending a review, the balance is held and released or returned subject to the outcome of that review.

Email support with your registered account number and a clear description of what you need. We will confirm receipt and respond within the period required by applicable law.

Yes. Submit a deletion request through email support. Some records must be retained for legal or compliance reasons, but we will tell you exactly what is kept and why.

Contact live chat immediately to freeze the account. Change your registered mobile number's OTP access and review recent transaction history. We will investigate and report back within a reasonable period.

We post updates on this page. Continuing to use your account after a change is posted means you accept the revised conditions. Close your account before making further deposits if you do not agree.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.