Reference

Up Your 1xbd Account via bKash

Send from your bKash wallet directly to your 1xbd account — the balance reflects quickly so you can move straight into the lobby. Available for eligible accounts in supported Bangladesh regions, subject to local law.

bKash WalletInstant Balance UpdateMobile-First FlowTaka DepositsSecure PIN Confirm
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1xbd Up Your 1xbd Account via bKash
ACCOUNT INTEGRITY

How We Handle Your bKash Topup Safely

Every bKash deposit on 1xbd goes through a transaction-reference verification step before it posts to your account balance. This protects you from duplicate credits and protects us from processing errors.

Reference Matching

We match every bKash transaction ID against our payment gateway log before crediting your account. No reference, no credit — this keeps your balance accurate and dispute-free.

PIN-Level Security

Your bKash PIN never passes through 1xbd systems. The confirmation happens entirely inside the bKash app, so your wallet credentials stay with bKash only.

Wallet Verification

First-time bKash deposits trigger a one-time wallet verification step. This links your bKash number to your 1xbd account and prevents unauthorised topups from other numbers.

Deposit Records

Every topup is logged with a timestamp, Taka amount, and bKash reference in your 1xbd account history. You can review the full record under the Transactions tab at any time.

1xbd The bKash Topup Process on 1xbd

The bKash Topup Process on 1xbd

Open your bKash app, select Send Money, and enter the merchant number shown on the 1xbd deposit screen. Enter your amount in Taka, confirm with your bKash PIN, and copy the transaction ID into the confirmation field on our cashier page. Your account balance updates once the transaction clears on the bKash network. We support both personal and merchant bKash accounts for

deposits. If you run into a mismatch between the amount sent and the amount credited, our support team can cross-check the bKash transaction reference against your account record within the same session.

DEPOSIT HELP DESK

Support While You Top Up via bKash

If your bKash topup does not reflect on your 1xbd account, reach our support team through the channels below. Have your bKash transaction ID ready — it speeds up the verification significantly.

Live Chat Start a live chat session directly from the 1xbd cashier page. Share your bKash transaction ID and our team will match it to your account record in real time.
Email Support Send your bKash transaction reference, the amount in Taka, and your account username to our support email. We aim to respond and resolve deposit queries promptly.
Transaction Check Use the bKash app's transaction history to confirm the send was completed before contacting us. A pending status on bKash's end means the funds have not left your wallet yet.

bKash Topup Terms Explained

Quick definitions for the terms you will see during a bKash deposit on 1xbd.

What is a bKash transaction ID?

A unique reference code bKash generates for every Send Money action. It confirms the transfer happened and is the key detail our team needs to verify a deposit against your account.

What does 'pending' mean on a bKash topup?

Pending means bKash has received the request but has not yet settled the transfer. The funds have not left your wallet. Wait for a bKash confirmation SMS before contacting support.

What is wallet verification on 1xbd?

A one-time step that links your bKash mobile number to your 1xbd account. It prevents other bKash numbers from sending deposits that post to your balance without your knowledge.

What is a merchant bKash number?

A bKash account registered to a business rather than an individual. 1xbd uses a merchant number as the deposit destination so payments are categorised correctly inside the bKash network.

What does KYC mean for a bKash deposit?

KYC stands for Know Your Customer. It is the identity check that confirms the bKash wallet owner matches the 1xbd account holder before large or repeated deposits are processed.

What is a topup limit on bKash?

A ceiling set by bKash on how much can be sent in a single transaction or within a day. These limits are set by bKash, not by 1xbd, and are visible inside your bKash app settings.

bKash Topup Questions Answered

Real questions from people funding their 1xbd account via bKash.

Go to the 1xbd cashier, select bKash, note the merchant number and reference code shown, open your bKash app, send the Taka amount to that number, then enter the bKash transaction ID back on the cashier page to confirm.

Most bKash deposits reflect in your 1xbd balance once the bKash network confirms the transfer. If your balance has not updated after you receive the bKash confirmation SMS, contact live chat with your transaction ID.

We require the bKash number used for deposits to be verified against your own 1xbd account. Using another person's wallet may cause the deposit to be held pending a manual review by our team.

Contact support immediately with your bKash transaction ID and the amount sent. Our team will check the gateway log and advise whether the deposit can be credited or needs to be returned to your bKash wallet.

Minimum deposit amounts are shown on the 1xbd cashier screen at the time of the transaction. These can vary, so check the cashier page directly rather than relying on a fixed figure.

Common reasons include sending to an outdated merchant number, exceeding your bKash daily limit, or entering a mismatched reference code. Check each step in the bKash app and on the cashier page, then contact support if the issue persists.
Reference

bKash Balance Add

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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